About Me

I’m an IT professional who’s passionate about cloud computing and information systems. I’ve gained hands-on experience working with IT infrastructure - everything from workstations and servers to networking, virtualization, mobile device management, and IT projects. I also hold certifications in AWS Solutions Architect Associate, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, and ITIL v4, which help me stay up-to-date in today’s fast-paced tech world.

My resume highlights my experience, skills, and achievements, both on the job and beyond. Outside of work, I stay active with workouts, badminton, and boxing, and I also like to express my creative side through music and video editing.

Education

Colorado State University

Graduate Certificate in Business Information Systems 2026

University of Santo Tomas

Bachelor of Science in Information Technology 2021 - 2025

Work

Seequent / Bentley Systems

Technical Support Analyst 2025 - Present

Deliver global technical support to 7,400+ customers across international markets using ITIL-based incident and change management to maintain service quality and continuity

Aplin & Martin Consultants

Computer Support Technician 2021 - 2025

Delivered technical support and escalations for 350+ users including executives, ensuring SLA-based resolution in line with ITIL incident management

Fillware Technologies

Field IT Technician 2019 - 2021

Delivered remote and on-site IT support across 1,500 pharmacy locations in Ontario, ensuring service continuity and adherence to incident management practices

Memofix Hitech Services

Computer Technician 2017 - 2019

Repaired HP and Lenovo desktops, laptops, and AIO PCs. Replaced boards, processors, RAMs & SSDs

Advanced Skyline Technologies

Production Line Supervisor / Desktop Technician 2016 - 2017

Supervised and mentored a team, ensuring compliance with company policies and procedures while driving service quality and ITIL-aligned processes. Provided desktop and laptop support

Certifications

AWS Solutions Architect Associate

2023

Microsoft Certified: Azure Fundamentals

2024

Microsoft 365 Certified: Fundamentals

2025

ITIL v4

2020

CompTia A+

2019

CCENT

2019