I’m an IT professional who’s passionate about cloud computing and information systems. I’ve gained hands-on experience working with IT infrastructure - everything from workstations and servers to networking, virtualization, mobile device management, and IT projects. I also hold certifications in AWS Solutions Architect Associate, Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, and ITIL v4, which help me stay up-to-date in today’s fast-paced tech world.
My resume highlights my experience, skills, and achievements, both on the job and beyond. Outside of work, I stay active with workouts, badminton, and boxing, and I also like to express my creative side through music and video editing.
Graduate Certificate in Business Information Systems • 2026
Bachelor of Science in Information Technology • 2021 - 2025
Technical Support Analyst • 2025 - Present
Deliver global technical support to 7,400+ customers across international markets using ITIL-based incident and change management to maintain service quality and continuity
Computer Support Technician • 2021 - 2025
Delivered technical support and escalations for 350+ users including executives, ensuring SLA-based resolution in line with ITIL incident management
Field IT Technician • 2019 - 2021
Delivered remote and on-site IT support across 1,500 pharmacy locations in Ontario, ensuring service continuity and adherence to incident management practices
Computer Technician • 2017 - 2019
Repaired HP and Lenovo desktops, laptops, and AIO PCs. Replaced boards, processors, RAMs & SSDs
Production Line Supervisor / Desktop Technician • 2016 - 2017
Supervised and mentored a team, ensuring compliance with company policies and procedures while driving service quality and ITIL-aligned processes. Provided desktop and laptop support
• 2023
• 2024
• 2025
• 2020
• 2019
• 2019